|Return from||Free||Geographic area||Exceptions||Price|
|Italy - Standard||Always||Italy|
|Europe - Standard||Always||Europe||Andorra, Canarias, Norway, Sweden, Finland, Iceland, Denmark|
|US, Canada and UE Specials - Standard||No||US, Albania, Bosnia and Herzegovina, Bulgaria, Cyprus, Denmark, Finland, Finland, Iceland, Israel, Liechtenstein, Macedonia, Malta, Moldova, Romania, Serbia, Switzerland, Ukraine||Contact us at email@example.com|
|Specials - Standard||No||Andorra, Canarias, Norway, Sweden||Contact us at firstname.lastname@example.org|
|Other destinations||Contact us at email@example.com|
To request a return authorization, you must:
- Fill out the form under "Returns / Replacements" in your reserved area, containing the identification data of the Customer and the order containing the article for which the return is to be made
- Specify the reason for which you want to make the purchase made
- Accept the conditions relating to the right of withdrawal that are fully reported in this section and send the form.
Please note that to exercise the right of return in case of defect and / or damage it is necessary to have verified that you have had proper care and maintenance of the bag as reported in this section.
The Customer may decide to send the item of return by his own courier and / or postal service: in this case the purchased item must be received at the Phoenix Creations Srl warehouse no later than 30 days from the confirmation of the right of return received by e-mail at the address used at the time of purchase.
Both if the customer uses Phoenix Creations Srl courier, or if he uses another postal service, it is strongly recommended to pay attention to the following advices:
- Do not use neutral packing tape but marked with your logo / name. If this is not possible, write your initials along the entire neutral adhesive tape.
- Weigh the parcel containing the item of return object prepared as above.
- Document through the photo the packaging so marked, also highlighting the weight on the device used for the operation.
The purchased Product must be returned intact, unused or washed or otherwise altered, complete with all its parts, provided with the related control card or any disposable seals and in the original packaging (including original packaging and boxes, and any accessory material, such as, by way of example, dustbags) as originally sealed by the manufacturer. Please refer to the "How to take care of your Parise" page for the verification of a correct use and care of the purchased products, which guarantees the possibility to grant the right of withdrawal and / or return. To limit damage to the original packaging of the Product, it is recommended to insert it inside the box with which the goods were initially sent, on which to affix the label provided by Phoenix Creations Srl: it is absolutely necessary to avoid affixing labels or adhesive tapes directly on the original packaging of the product.
Return is paid only for specific Countries you can find in the tab on top of this page. In this case, the shipping costs related to the return of the product are charged to the customer; the costs of delivery to the Customer and any other ancillary costs and / or taxes and / or customs charges highlighted at the time of ordering will not be reimbursed.
In any case, the shipment, until the certificate of receipt in the Phoenix Creations Srl warehouse, is under the complete and total responsibility of the Customer.
The right of withdrawal applies only to the product purchased in its entirety; it is therefore not possible to exercise withdrawal only on one or more parts of the purchased Product. In case of orders including several Products, it will be possible to exercise the withdrawal relating to one or more Products of the order, specifying the description of the Products that you intend to return, in the notice of withdrawal. In case of withdrawal for an order with more than one product, returns must be sent to Phoenix Creations Srl in one shipment. Phoenix Creations Srl in fact, reserves the right not to accept items of the same order, returned and sent at different times. In case of damage to the Product during transport, Phoenix Creations Srl will notify the Customer of the event (within 3 working days of receipt of the Product in its warehouse), to allow him to promptly report to the courier or carrier and obtain a refund of the value of the Product (if insured); in this case, the Product will be made available to the Customer for his return, simultaneously canceling the request for withdrawal.
Phoenix Creations Srl is not responsible in any way for damage or theft / loss of the Products. Upon its arrival in Phoenix Creations Srl's warehouses, the Product will be examined to assess any damage or tampering not caused by transport. Where the labels and / or tags of the Product (s) (both those sewn to the product and those usually removed before using the product (s) itself, the package and / or the original packaging (including any further accessory packaging material) are damaged, Phoenix Creations Srl will deduct from the refund due a percentage, however not exceeding 10% of the value of the product itself, as a contribution to the costs of restoration.
Without prejudice to shipping costs, taxes and any customs charges incurred for the delivery of any purchased products and the costs of restoration withholding as a contribution to the restoration of damages established to the original packaging, Phoenix Creations Srl will reimburse the Customer the amount already paid for the purchase of the Product in the shortest possible time, however within 30 days from the date of its return to Phoenix Creations Srl's warehouses. In case of payment by credit card, by transfer of the amount charged to the credit card or by bank transfer. In the latter case, the Customer will promptly provide the bank details on which the refund will be sent (ABI Code - CAB - IBAN - Account number and bank supporting the invoice). If there is no correspondence between the recipient of the products indicated on the order form and who made the payment of the sums due for their purchase, the repayment of the sums, in case of exercise of the right of withdrawal, will be performed by Phoenix Creations Srl, in any case, towards the person who made the payment. In the event that the payment was made by the customer with cash on delivery by bank check or cashier's check, Phoenix Creations Srl will refund the customer the amount, net of any reimbursement costs, by bank transfer, at the coordinates that will be indicated by the Customer in the terms set out above, both in the case in which these effects have not yet been collected by Phoenix Creations Srl and in the case in which the collection has instead already been made.
The actual time for crediting or returning the amounts paid for the purchase of products depends on the payment methods used:
• purchase by credit / debit card: the repayment time depends on the credit / debit card, but normally takes place within two statements;
• purchase by bank transfer: the reimbursement takes place on the current account from which the transfer was made;
• purchase via PayPal: the refund is made to the PayPal account and is immediately visible from the moment Phoenix Creations Srl accepts the return. The actual refund on the credit card to the PayPal account depends ultimately on the credit card company, but normally takes place within 30 days.
The Customer loses the right to exercise the right of withdrawal, for lack of the essential condition of integrity of the Product (packaging and / or its content), in cases where Phoenix Creations Srl ascertains:
• failure to send the purchased Product effectively (eg fraudulent return of empty packaging);
• even partial use of the Product and any accessories;
• lack of external packaging and / or original inner packaging;
• the absence of integral elements of the Product;
• the absence of the control card attached to the Product or other disposable seals;
• damage to the Product for reasons other than transport.
In these cases, the Products will remain in storage at the Phoenix Creations Srl warehouse available to the Customer for collection at his / her own expenses.